Privacy notice.

Action before launch: have this draft checked against the business’s actual legal identity, retention policy and marketing tools. Replace every item beginning “REPLACE” in assets/js/site-config.js.

Last updated: 18 August 2026.

Who we are

REPLACE WITH LEGAL COMPANY NAME, company number REPLACE WITH COMPANY NUMBER, of REPLACE WITH REGISTERED OFFICE, is responsible for the personal information described in this notice.

Information we receive

When you contact us, we may receive your name, telephone number, email address, journey details, collection and destination information, the number of ponies travelling, and anything else you choose to provide.

How we use it

We use enquiry information to respond, plan and administer transport, provide quotations, keep booking and accounting records, resolve queries, protect the business, and meet legal obligations. If you separately opt in to news, we use your details to send those updates.

WhatsApp and email

The launch website opens WhatsApp or your email application on your device. Your message is then handled by that provider and delivered to us. Review the privacy settings and terms of the service you choose to use.

Legal bases

Depending on the context, we process information to take steps at your request before entering a contract, to perform a contract, to meet legal obligations, on the basis of legitimate interests in running and protecting the business, or with consent for optional marketing.

Sharing and international transfers

We may use trusted providers for communications, hosting, payments, accounting and business administration. Some providers may process information outside the UK under appropriate safeguards. We do not sell your personal information.

Retention and security

We keep information only for as long as needed for the purposes described, including legal, tax, insurance and dispute requirements. We use proportionate technical and organisational controls, but no internet transmission is completely secure.

Your rights

Subject to applicable law, you may ask for access, correction, deletion, restriction, objection, portability, or withdrawal of consent. You may complain to the UK Information Commissioner’s Office.

Contact

Send privacy questions to REPLACE_WITH_PRIVACY_EMAIL.

Cookies

This launch version does not intentionally set analytics, advertising or profiling cookies. If analytics, embedded social feeds or other non-essential technologies are added, this notice and the consent mechanism must be updated before they go live.